Terms and Conditions for Ticketing Services
# GENERAL TERMS AND CONDITIONS OF USE AND SALE
**FASTLANE B.V.**
Version 1.0 - Effective as of January 1, 2025
## PRELIMINARY PROVISIONS
WHEREAS Fastlane B.V., having its registered office at Hulswitweg 47, 2031 BG Haarlem, Nederland, registered with the Chamber of Commerce under number [registration number] (hereinafter referred to as "Fastlane"), provides digital ticketing solutions, secondary market facilitation services, and event technology platforms;
WHEREAS these General Terms and Conditions of Use and Sale (hereinafter referred to as the "Terms and Conditions") govern all services provided by Fastlane, including but not limited to ticket sales, resale facilitation, mobile applications, and related services;
NOW, THEREFORE, any person accessing or using Fastlane's services (hereinafter referred to as the "User") acknowledges and agrees to be bound by these Terms and Conditions.
## ARTICLE 1. DEFINITIONS
In these Terms and Conditions, the following definitions shall apply:
1.1. "Agreement" means the contract formed between Fastlane and the User upon acceptance of these Terms and Conditions.
1.2. "Event" means any public or private event, including but not limited to musical performances, theatrical productions, festivals, sporting events, or other entertainment activities for which Fastlane provides ticketing services.
1.3. "Event Organizer" means any natural or legal person responsible for organizing and producing an Event.
1.4. "Platform" means Fastlane's digital infrastructure, including websites, mobile applications, and other technological solutions through which services are provided.
1.5. "Services" means all services provided by Fastlane, including:
a) Primary ticket sales and distribution
b) Secondary market ticket exchange facilitation
c) Mobile event application services
d) Payment processing
e) Customer support services
f) Digital access control solutions
1.6. "Ticket" means any form of authorization, whether physical or digital, granting access to an Event.
## ARTICLE 2. SCOPE OF SERVICES
2.1. Service Provider Status
Fastlane acts as an authorized intermediary service provider, facilitating transactions between Event Organizers and Users. Fastlane explicitly disclaims any role as primary contracting party regarding the Event itself.
2.2. Platform Services
Fastlane shall provide and maintain:
a) A primary ticketing platform for the sale and distribution of Tickets
b) A regulated secondary market platform facilitating the secure resale of Tickets
c) Mobile applications providing Event-related services
d) Payment processing infrastructure
e) Customer support services
2.3. Mobile Application Services
The mobile application services provided by Fastlane shall include:
a) Digital ticket management and validation
b) Interactive venue mapping
c) Real-time Event updates and notifications
d) Personalized Event scheduling
e) Integration with third-party services as applicable
## ARTICLE 3. FINANCIAL PROVISIONS
3.1. Pricing Structure
3.1.1. All prices displayed on the Platform shall be in euros (EUR) unless explicitly stated otherwise.
3.1.2. The final price shall include:
a) The base Ticket price as set by the Event Organizer
b) Fastlane's service fees
c) Applicable taxes
d) Any additional services selected by the User
3.2. Payment Terms
3.2.1. Payment shall be processed through Fastlane's authorized payment providers.
3.2.2. The transaction shall be deemed complete only upon successful payment processing and confirmation.
3.2.3. Fastlane reserves the right to cancel any transaction where fraudulent activity is suspected.
## ARTICLE 4. CANCELLATION AND REFUND POLICY
4.1. Statutory Exclusion
Pursuant to Article 6:230p of the Dutch Civil Code, the right of withdrawal is explicitly excluded for all Ticket purchases.
4.2. Event Cancellation
4.2.1. In the event of cancellation by the Event Organizer:
a) Refund policies shall be determined by the Event Organizer
b) Fastlane shall facilitate refunds as instructed by the Event Organizer
c) Service fees may be non-refundable at Fastlane's discretion
4.3. Event Postponement
4.3.1. In case of Event postponement:
a) Tickets shall remain valid for the rescheduled date
b) Specific terms regarding validity shall be determined by the Event Organizer
## ARTICLE 5. DATA PROTECTION AND PRIVACY
5.1. Data Processing
5.1.1. Fastlane processes personal data in accordance with:
a) The General Data Protection Regulation (GDPR)
b) Applicable national data protection laws
c) Fastlane's Privacy Policy, which is incorporated by reference
5.2. Data Collection and Use
5.2.1. Fastlane shall collect and process:
a) Personal identification data
b) Contact information
c) Payment data
d) Event attendance data
e) Platform usage data
5.3. Data Security
5.3.1. Fastlane implements appropriate technical and organizational measures to protect User data.
5.3.2. Users maintain statutory rights regarding their personal data as prescribed by applicable law.
## ARTICLE 6. TICKET VALIDITY AND TRANSFER
6.1. Unauthorized Resale Prohibition
6.1.1. Tickets may not be:
a) Resold outside Fastlane's official resale platform
b) Offered at prices exceeding face value plus 20%
c) Used for commercial purposes without explicit authorization
6.2. Access Control
6.2.1. Event access may be subject to:
a) Identity verification
b) Ticket validation
c) Security screening
d) Additional Event Organizer requirements
## ARTICLE 7. LIABILITY AND INDEMNIFICATION
7.1. Limitation of Liability
7.1.1. Fastlane's liability shall be limited to:
a) Direct damages
b) The amount paid for the specific Ticket or service
c) Damages directly attributable to Fastlane's gross negligence
7.2. Force Majeure
7.2.1. Fastlane shall not be liable for failure to perform due to circumstances beyond reasonable control.
## ARTICLE 8. GOVERNING LAW AND JURISDICTION
8.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Netherlands.
8.2. Any disputes arising from or in connection with these Terms and Conditions shall be submitted exclusively to the competent court in Amsterdam.
## ARTICLE 9. AMENDMENTS
9.1. Fastlane reserves the right to modify these Terms and Conditions.
9.2. Users shall be notified of any material changes.
9.3. Continued use of Services following modification constitutes acceptance of amended Terms and Conditions.
For inquiries regarding these Terms and Conditions, please contact our Legal Department at [info@fastlane.events].